Privacy Policy
At ROCKIE, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order.
1. Information We Collect
When you use our website, we may collect the following information:
* Full name
* Email address
* Phone number (if provided)
* Shipping and billing address
* Order details
* Payment information (processed securely through our payment providers; ROCKIE does not store your full payment card details)
* IP address and device/browser information
* Information collected through cookies and analytics tools
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2. How We Use Your Information
We use your information to:
* Process and fulfill your orders
* Ship your purchases
* Communicate about your order
* Respond to customer service requests
* Improve our website and shopping experience
* Detect fraud and protect our business
* Send marketing emails or promotions if you have chosen to receive them
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3. Payment Security
All payments are processed securely through trusted third-party payment providers.
ROCKIE does not store your complete credit card information.
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4. Sharing Your Information
We only share your information when necessary to operate our business, including with:
* Shipping companies
* Payment providers
* Website hosting and e-commerce services (Wix)
* Analytics providers (such as Google Analytics, if used)
* Advertising platforms (such as Meta or TikTok, if you use their Pixels)
We never sell your personal information.
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5. Cookies
Our website uses cookies to:
* Keep the website functioning properly
* Remember your preferences
* Analyze website traffic
* Improve user experience
* Measure advertising performance
You can disable cookies through your browser settings, although some website features may not work properly.
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6. Data Retention
We keep your personal information only for as long as necessary to:
* Complete your order
* Provide customer support
* Meet legal, tax, or accounting obligations
* Resolve disputes and protect our legal rights
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7. Your Rights
Depending on your location, you may have the right to:
* Request access to your personal information
* Request correction of inaccurate information
* Request deletion of your personal information (where legally permitted)
* Withdraw consent to receive marketing communications at any time
To make a request, please contact us using the information below.
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8. Data Security
We take reasonable technical and organizational measures to help protect your personal information. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
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9. Third-Party Services
Our website may contain links to third-party websites or use third-party services. These services have their own privacy policies, and ROCKIE is not responsible for their privacy practices.
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10. Children’s Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated revision date.
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12. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
ROCKIE