Refund Policy

At ROCKIE, every piece of jewelry is handmade with care. We want you to love your purchase, and we stand behind the quality of our products.

3-Week Quality Guarantee

All ROCKIE jewelry is covered by a 3-week quality guarantee, starting from the date your order is delivered (not the shipping or pickup date).

If your item has a manufacturing defect or is damaged due to workmanship during this period, please contact us as soon as possible with photos of the item.

If the issue is covered under our guarantee, we will repair or replace the item at no additional cost whenever possible.

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Exchanges

If you would like to exchange an item because you changed your mind or prefer a different design, size, or style, you may request an exchange provided the item:

* Is unused and in its original condition.
* Is returned in its original packaging (if possible).
* Is approved by ROCKIE before being shipped back.

Customers are responsible for all shipping costs related to exchanges.

Exchange shipping fees are:

* ₪18 to return the item to ROCKIE.
* ₪18 for ROCKIE to ship the replacement item.

If the new item costs more than the original purchase, the customer will pay the price difference.

If the new item costs less, the difference will be credited toward the exchange or refunded at ROCKIE’s discretion.

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Refunds

Because every ROCKIE piece is handmade, we generally do not offer refunds.

Refunds will only be issued in exceptional circumstances, such as when an item cannot reasonably be repaired or replaced, or if required by applicable law.

Refund requests are reviewed on a case-by-case basis.

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Items Not Covered

The guarantee does not cover:

* Normal wear and tear.
* Damage caused by accidents, misuse, or improper care.
* Damage caused by modifications or repairs made by anyone other than ROCKIE.
* Damage caused by chemicals, perfumes, cleaning products, or improper storage.

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How to Request a Claim or Exchange

Please contact us within the applicable guarantee period and include:

* Your order number.
* A description of the issue.
* Clear photos of the item.

We’ll respond as soon as possible and guide you through the next steps.